Craftsmanship is about delivering a well crafted end product to the customer. More often than not, that's some sort of boss or product manager. And more often t

Craftsmanship is about delivering a well crafted end product to the customer. More often than not, that's some sort of boss or product manager. And more often than not, they don't understand which design has a better total cost of ownership. But a good software craftsman does.