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I actually have an anecdote about leaving AAISP and going to an 'evil-capped-service'... AAISP applies time-and-byte-based billing, with higher billing rates i

I actually have an anecdote about leaving AAISP and going to an 'evil-capped-service'... AAISP applies time-and-byte-based billing, with higher billing rates in the evening. One buys a number of billing 'units' at the start of the month and these deplete with the calculated usage, if you exceed your purchased units then they add another one and charge you. Eventually this reached the point where my wife was asking 'how much will it cost to watch this video?' and we were trying to work-out whether it would fit in our purchased allowance, given the time of day, or require a top-up. So it was easier to move to an equally competent ISP ( Goscomb ) who offered various capped tiers, so now she can just look at the usage level and determine whether she can watch a 1.5GB video or wait until next month. There is also less fear about how much my self-hosted services are costing me. Several months after I migrated-away from AAISP the latter cancelled the underlying broadband service on my line. So they're not infallible, either... and they never did apologise. Thankfully Goscomb fixed the issue and soaked-up any charges from BT, the infrastructure provider.

scrollaway 10y ago
Well, yeah, that's a metered connection for you and it's what I was talking about: You need to keep it in mind all the time. Or, you need to overprovision in order not to worry about it. They have a 1TB service now which is very cheap, same as Comcast, so for most people I actually think this problem is solved. Back when I used them, my usage was greater than today and I was ordering only 300GB monthly so it was a pita. Yet look at me still recommending them :) > So they're not infallible, either... and they never did apologise Honestly that doesn't sound like them, unless it legitimately wasn't their fault. Ring them. Hell, ring them today and ask for an apology I'm fairly certain you'll get one. They did mess up when I was moving out as well, by turning it off a day early - I gave them a ring and it was fixed in 10 mins, and they did apologize :) Now today I'm stuck with an ISP that doesn't train its staff on what IPv6 even is. I can't call it about increased latency or 70 disconnects a day without being asked "have you tried turning it off and on again". I can't get transferred to a manager. I can't get a refund despite 4 months of completely unusable service. I'll take the constant worries of metering over eating meat from a butcher that doesn't know what a cow is.

scrollaway 10y ago

Well, yeah, that's a metered connection for you and it's what I was talking about: You need to keep it in mind all the time. Or, you need to overprovision in order not to worry about it. They have a 1TB service now which is very cheap, same as Comcast, so for most people I actually think this problem is solved. Back when I used them, my usage was greater than today and I was ordering only 300GB monthly so it was a pita. Yet look at me still recommending them :) > So they're not infallible, either... and they never did apologise Honestly that doesn't sound like them, unless it legitimately wasn't their fault. Ring them. Hell, ring them today and ask for an apology I'm fairly certain you'll get one. They did mess up when I was moving out as well, by turning it off a day early - I gave them a ring and it was fixed in 10 mins, and they did apologize :) Now today I'm stuck with an ISP that doesn't train its staff on what IPv6 even is. I can't call it about increased latency or 70 disconnects a day without being asked "have you tried turning it off and on again". I can't get transferred to a manager. I can't get a refund despite 4 months of completely unusable service. I'll take the constant worries of metering over eating meat from a butcher that doesn't know what a cow is.