It took a 30 minute phone call just for them to flip the switch that starts charging me an extra $50/mo. Followed by another 20 minute call to get my plan price

It took a 30 minute phone call just for them to flip the switch that starts charging me an extra $50/mo. Followed by another 20 minute call to get my plan price reduced with a promotional rate. At least the 2nd rep was nice and told me to call back in the 2nd week of Nov for even more discounted special offers.