They have extra level(s) of support for long-time/larger customers. https://www.ovh.com/fr/support/service-client/support-vip.xml https://www.ovh.com/fr/suppor

They have extra level(s) of support for long-time/larger customers. https://www.ovh.com/fr/support/service-client/support-vip.xml https://www.ovh.com/fr/support/service-client/support-vip.xm... Edit: English here under support button https://www.ovh.ie/support/contact-us/ https://www.ovh.ie/support/contact-us/