I'm a recent Fi convert, so take this with a grain of salt. - Customer service is exactly what it should be, accessible, excellent, quick, friendly and timely.

I'm a recent Fi convert, so take this with a grain of salt. - Customer service is exactly what it should be, accessible, excellent, quick, friendly and timely. It feels a bit like stepping back in time 40 years. - The service works very well considering it's combining the coverage of 4 different networks (3 mobile + wifi) - call quality on the mobile providers is about what you'd expect from them, not as good as AT&T or Verizon - call quality on wifi is great - the additional built in services and integration into the phone are really well done: simple website to service the account, reasonable pricing, automatic voice transcription of messages I'm pretty impressed with how consumer friendly it is.