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Be careful. There is a very fine line past which repetition of my name feels condescending to me. Customer support representatives, particularly those that ar
by Adrock 17y ago
Be careful. There is a very fine line past which repetition of my name feels condescending to me. Customer support representatives, particularly those that are clearly outside of the US, go way past this line every time.
- jonpaul 17y agoI completely agree. I just wrote that to illustrate my point that the reason they do this is to build rapport. Of course, too much of a good thing is bad.