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The Best Word Your Customers Will Ever Hear
- abentspoon 17y agoThis must depend on the application. On most sites requiring a name feild, I just type gibberish. I'd much rather be greeted by my username.
- Adrock 17y agoBe careful. There is a very fine line past which repetition of my name feels condescending to me. Customer support representatives, particularly those that are clearly outside of the US, go way past this line every time.
- jonpaul 17y agoI completely agree. I just wrote that to illustrate my point that the reason they do this is to build rapport. Of course, too much of a good thing is bad.
- teilo 17y agoEvery CRM system I have ever seen has a "nickname" field, going all the way back to ACT! for DOS.
- jonpaul 17y agoI wish they would use them more frequently.