I had an issue with my Chromecast and felt it was defective...yes, that little $25 device. I called up the support line, got an American (at least, someone with

I had an issue with my Chromecast and felt it was defective...yes, that little $25 device. I called up the support line, got an American (at least, someone with an American accent) and went through a few steps. I didn't have to twist their arm to send me a replacement or anything. It was resolved within 10 minutes (though I recall there was a wait). I would hope they have the same support, or better, for their more expensive hardware.