At first glance, it's interesting. We currently use Freshdesk. We have around 3 people that use it daily. We get around 100 emails per day. Re: the price point

At first glance, it's interesting. We currently use Freshdesk. We have around 3 people that use it daily. We get around 100 emails per day. Re: the price point, it's certainly cheaper than a full-fledged offering like Freshdesk, but honestly if there's one thing most businesses are probably comfortable paying for, it's tools to keep their customers happy. So I'm not sure competing on being much lower-priced is a win here. About 80% of our email that comes in is answered with a canned response. I would make that your number one feature to add (unless it's already in, in which case I would highlight it on the homepage). The other thing I would consider a must-have is the ability to move a card from the "Completed" list back to the "Active" list if the customer re-responds. I think a very typical workflow for this type of system is to answer the email and then consider the case "closed" unless you hear back again from the customer, in which case you want it to be moved back onto your active list. Finally, it's not super-important to us, but I know that reporting is big in this space as well -- knowing who is responding to what and how quickly the average email is getting answered, for example. That might be the type of thing you could sell as an add-on, where you keep track of that on your end and then allow them to access a report on your site. Overall though it's a very neat idea. I might swing back by in a few months and see where it's at and consider it for my next project.