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I've bought a Nexus phone every year since the Nexus One (and a few tablets as well) and throughout those years have received a few warranty replacements. One w
by alexbaker 10y ago
I've bought a Nexus phone every year since the Nexus One (and a few tablets as well) and throughout those years have received a few warranty replacements. One was even a free replacement of a replacement more than a year after the initial purchase. I always get a human in a chat or phone call without any effort, and I always get free next day shipping. I bought Nexus protect on my current phone, and although it is through a third party, when I damaged my phone the replacement process was basically the same (except I had to pay $79). I personally think their hardware support is awesome.
- poopsintub 10y agoI called and talked about a rep about an issue with my Nexus for months and Google did nothing because of a software and/or hardware issue their engineers couldn't figure out. They kept saying they will look into it and sending instructions to do this or that. Month after month... Finally 4-5 months in, the phone stopped working all together and they sent me a replacement. Nevermind their 14-day return policy, any other company would have sent me a replacement. Now they have lost me as a Project Fi customer, and I surely won't take a chance on another Nexus phone.