3 ms·

Ah, but consider the support lag you get for most products, and the person from whom you receive a reply to your email (and their ability to actually do anythin

Ah, but consider the support lag you get for most products, and the person from whom you receive a reply to your email (and their ability to actually do anything about your issue). So yeah, you might have to wait until the next day for a reply. But that reply will be to say that your issue has been fixed (by the guy who built the product) and that no further action is required on your part. People seem to like that. (And a guy can only really climb hard a couple days a week without injury, so it's entirely possible you'll find me in front of the keyboard.)

eganist 10y ago
I appreciate this reply a bit more, though it's worth noting that this approach doesn't really scale all that well. As you add customers, you'll eventually be stretched thin as you try to cater to different needs (assuming that's your goal—it might not be!). Assuming you eventually bring on other technical folks, I'd argue that you'd want to prevent this same language and mentality from persisting as a part of company culture. But again, your goal might only be to reach a certain size and live comfortably. If so, then you're probably fine. I suppose my qualm was more with the image conveyed by your language more than anything else.
- hueving 10y ago
  >I appreciate this reply a bit more, though it's worth noting that this approach doesn't really scale all that well. That's OK for personal businesses. Not everything needs to be a billion dollar company.
  - eganist 10y ago
    Right, hence my third paragraph: > But again, your goal might only be to reach a certain size and live comfortably. If so, then you're probably fine. I suppose my qualm was more with the image conveyed by your language more than anything else.
- jsingleton 10y ago
  From the homepage: > We're the sort of enterprise that is often termed a "lifestyle business" by people who feel that a software company should involve Venture Capital, sixty hour weeks, and "disrupting things". I'm sure we'd be doing all sorts of that if we were in the Bay Area, but we're not.
  - eganist 10y ago
    That answers my implied question sufficiently. Thanks!

eganist 10y ago

I appreciate this reply a bit more, though it's worth noting that this approach doesn't really scale all that well. As you add customers, you'll eventually be stretched thin as you try to cater to different needs (assuming that's your goal—it might not be!). Assuming you eventually bring on other technical folks, I'd argue that you'd want to prevent this same language and mentality from persisting as a part of company culture. But again, your goal might only be to reach a certain size and live comfortably. If so, then you're probably fine. I suppose my qualm was more with the image conveyed by your language more than anything else.

hueving 10y ago
>I appreciate this reply a bit more, though it's worth noting that this approach doesn't really scale all that well. That's OK for personal businesses. Not everything needs to be a billion dollar company.
- eganist 10y ago
  Right, hence my third paragraph: > But again, your goal might only be to reach a certain size and live comfortably. If so, then you're probably fine. I suppose my qualm was more with the image conveyed by your language more than anything else.
jsingleton 10y ago
From the homepage: > We're the sort of enterprise that is often termed a "lifestyle business" by people who feel that a software company should involve Venture Capital, sixty hour weeks, and "disrupting things". I'm sure we'd be doing all sorts of that if we were in the Bay Area, but we're not.
- eganist 10y ago
  That answers my implied question sufficiently. Thanks!