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I don't particularly like the post, but I believe the point is to communicate the emotional tenor of the challenges and the fact that they all have nuances. Whi
by slgeorge 10y ago
I don't particularly like the post, but I believe the point is to communicate the emotional tenor of the challenges and the fact that they all have nuances. While in real life what you're suggesting might be part of the solution, for many management challenges it is the essential emotions of the people involved which are the problems. Take the "bad employee" issue that he has, it's not a ticketing problem, it's dealing with a situation where he has "non-tech" constraints.
- gluggymug 10y agoNuances? Who cares? All that company superiors see is that Ben worked 2 Saturdays already and he is booked for yet another this month and Mary worked zero Saturdays. What is the explanation? "Rest of team despise Mary" does not cut it. What sort of upgrade plan that was done 3 months in advance has zero contingencies? How do you know who could become unavailable for some reason? Then he blames the employee for asking for leave. If you can't handle 1 person being unavailable, you are a bad manager. What if they got sick? You don't cancel. Bad Management say they make plans all the time. Make proper plans that can adapt to risks. This is real management. SysAdmin is crucial most tech companies. It is like the engine room. The manager has to be solid as a rock dependable. I don't care about their emotions or their staff. The customer's emotions is the priority if anything.