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Take a step back and look at the big picture. Professional management means tracking your issues in a way that your superiors can assess your performance. They
by gluggymug 10y ago
Take a step back and look at the big picture.
Professional management means tracking your issues in a way that your superiors can assess your performance. They don't need a bitchfest.
Use an issue tracker.
Each issue needs a one line professional description not a soap opera script. You need to assess the impact of the problem and assign a priority to it. You list who is involved in the issue. You create actions for yourself or others and then record the outcomes.
It is your job to find solutions. If there were never any problems and everything ran smoothly, you would be redundant. A lot of management are redundant because they can't solve any issues!
The maturity of management is what makes a company last a few decades rather than a few years. They have to operate professionally, following formal processes to hopefully make objective decisions.
The OP sounds devoid of objectivity and professionalism. If you want to emote you can write in your personal journal. When you go to a management meeting they don't want to see you cry about stuff. They need visibility of the issues and actions.
- slgeorge 10y agoI don't particularly like the post, but I believe the point is to communicate the emotional tenor of the challenges and the fact that they all have nuances. While in real life what you're suggesting might be part of the solution, for many management challenges it is the essential emotions of the people involved which are the problems. Take the "bad employee" issue that he has, it's not a ticketing problem, it's dealing with a situation where he has "non-tech" constraints.
- gluggymug 10y agoNuances? Who cares? All that company superiors see is that Ben worked 2 Saturdays already and he is booked for yet another this month and Mary worked zero Saturdays. What is the explanation? "Rest of team despise Mary" does not cut it. What sort of upgrade plan that was done 3 months in advance has zero contingencies? How do you know who could become unavailable for some reason? Then he blames the employee for asking for leave. If you can't handle 1 person being unavailable, you are a bad manager. What if they got sick? You don't cancel. Bad Management say they make plans all the time. Make proper plans that can adapt to risks. This is real management. SysAdmin is crucial most tech companies. It is like the engine room. The manager has to be solid as a rock dependable. I don't care about their emotions or their staff. The customer's emotions is the priority if anything.
- gazarullz 10y agoCan you please expand on the tools and processes part, what is now days in a manager's toolbox ?
- gluggymug 10y agoLots of stuff: Issue tracker, action tracker, scheduler, budgeting tools. Processes like: establishing formal communication methods with others in the company - document your plans and decide who needs to read them. Review each item of work completed via a report. Monitoring the performances of yourself and others objectively. Peer review is crap. Risk management methods. You have to risk assess as part of planning. Then you monitor whether the risk has eventuated throughout execution of plan. Quality control processes. Your work must improve stuff. What is the measure of improvement?