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Perhaps the reputation you speak of transfers over from the B2C side, where Google makes services for billions and can't offer the human touch as easily. Have

by vgt 10y ago

Perhaps the reputation you speak of transfers over from the B2C side, where Google makes services for billions and can't offer the human touch as easily. Have you had bad experiences with Google Cloud platform support specifically? I can only offer some customer voices: - Quizlet calls out support as a major reason for choosing GCP over AWS (among other things) [0] - "Paid Support is top notch" [1] - Spotify calls out the human side specifically [2] [0] https://quizlet.com/blog/whats-the-best-cloud-probably-gcp https://quizlet.com/blog/whats-the-best-cloud-probably-gcp [1] https://lugassy.net/why-we-moved-from-amazon-web-services-to-google-cloud-platform-726c412fd667#.7g9z9b1mt https://lugassy.net/why-we-moved-from-amazon-web-services-to... [2] https://news.spotify.com/au/2016/02/23/announcing-spotify-infrastructures-googley-future/ https://news.spotify.com/au/2016/02/23/announcing-spotify-in...

CaptSpify 10y ago
My experiences differ from that, as well as everyone I know. I know this is anecdotal, but I have never met anyone who has said good things about google support, including a google support rep. Maybe I'm just an outlier, but I also wouldn't use someone like the above example as a typical experience, as they are also an outlier.
- vgt 10y ago
  Sorry to hear that. Again, are you specifically discussing Google Cloud support? It's a very different model.
erichocean 10y ago
> Have you had bad experiences with Google Cloud platform support specifically? Yes, and cancelled our account as a result.
- vgt 10y ago
  Sorry to hear that. Certainly not what we strive for. May I ask you to send me your specific experience to my email? (username at google dotcom). I would be happy to share it with our support teams and get a postmortem going? (I work at Google Cloud)
  - erichocean 10y ago
    Thanks for the offer. I'm swamped and we moved off of GCE last spring, so I don't have the info readily available. If we consider GCE in the future, I'll ping you before we do so we can ensure what happened to us then doesn't happen again. Thanks!

by vgt 10y ago

CaptSpify 10y ago

My experiences differ from that, as well as everyone I know. I know this is anecdotal, but I have never met anyone who has said good things about google support, including a google support rep. Maybe I'm just an outlier, but I also wouldn't use someone like the above example as a typical experience, as they are also an outlier.

vgt 10y ago
Sorry to hear that. Again, are you specifically discussing Google Cloud support? It's a very different model.

erichocean 10y ago

> Have you had bad experiences with Google Cloud platform support specifically? Yes, and cancelled our account as a result.

vgt 10y ago
Sorry to hear that. Certainly not what we strive for. May I ask you to send me your specific experience to my email? (username at google dotcom). I would be happy to share it with our support teams and get a postmortem going? (I work at Google Cloud)
- erichocean 10y ago
  Thanks for the offer. I'm swamped and we moved off of GCE last spring, so I don't have the info readily available. If we consider GCE in the future, I'll ping you before we do so we can ensure what happened to us then doesn't happen again. Thanks!