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But what if I phone up your hosting provider and tell them that your webserver is attacking my site? Should they shut it down immediately before notifying you?

But what if I phone up your hosting provider and tell them that your webserver is attacking my site? Should they shut it down immediately before notifying you? How long should they wait for a reply from you? How many checks should they do? We're not talking about instantly recognizable traffic here; this was likely HTTPS traffic. Should the hosting company have circumvented your access controls and looked into your VM? My understanding is that Slicehost is responsible for the VM 'hardware', and you're responsible for what goes on inside it. There are exceptions for illegal behaviour, but I'm sure those involve checks and balances and processes, probably for legal reasons as well as for simple reasons of fairness.

ErrantX 17y ago
As I suggested I doubt they sent them a quick mail :) I would have hoped they provided detail and logs to show what happened. We're not talking about instantly recognizable traffic here; this was likely HTTPS traffic. It's trivial enough to spot if you review the logs and the information available. Anyone with an ounce of security knowledge would spot it very quickly. Should the hosting company have circumvented your access controls and looked into your VM? They do this anyway; as root on the dedicated machine they have access to your VM anyway :) There are exceptions for illegal behaviour This is illegal behaviour isn't it :)