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Counterfeit / different products are a much bigger problem than fake reviews. Fake reviews are fairly easy to spot because of the one star curve. Amazon can we

by AJ007 10y ago

Counterfeit / different products are a much bigger problem than fake reviews. Fake reviews are fairly easy to spot because of the one star curve. Amazon can weight and sort search results accordingly, if they so chose. Amazon can add additional weights based on the user's history and using graph network analysis of that user's review distribution. Bad items don't necessarily need to be banned, but the negative weight can make the listings virtually invisible. On the other hand, if the reviews are for a product other than what you are ordering, things get a lot harder. It is hard for a user to eyeball it, and perhaps equally as hard for Amazon to verify it at scale. Prediction - AI plus high resolution imaging of the good at high speed.

jessriedel 10y ago
> Amazon can add additional weights based on the user's history and using graph network analysis of that user's review distribution. Bad items don't necessarily need to be banned, but the negative weight can make the listings virtually invisible. I cannot for the life of me understand why Amazon doesn't already do this.
- LordDragonfang 10y ago
  It's entirely possible that they already are/ have looked at it, and found this move to be more strategically effective. Ultimately, Amazon's goal is to maintain a strong brand and keep stockholder confidence. This presents a much stronger move without admitting as much weakness, compared to allowing the behavior to continue and trying to mitigate it with AI (since the layperson -- ie most stockholders -- has a poor understanding of the efficacy of ML techniques). Additionally even if if they did, they are less incentivized to publicize it. Secretly diminishing the voting power of particular reviewers works just as well, if not better, if they don't know it's happening at all, and prevents creation of multiple accounts to avoid said penalties.
ams6110 10y ago
> AI plus high resolution imaging Unless they are imaging every item sold I don't see how that helps. Unscrupulous seller uploads high quality images of the real item, and delivers counterfeits. Conterfeits are the biggest reason I don't buy more on Amazon. I can't say I've ever received a counterfeit item, but the stories are so widespread that I always have that fear.
- Xylakant 10y ago
  Counterfeits are one reason I like buying from Amazon: their refund process is painless and they're willing to foot the bill for the customer. It actually works painlessly.
jsinkwitz 10y ago
So very, very true. I'm actually aware of some large FBA players that intend to create thousands of new 'brands' in the next year in order to push their wares. Even still, they'll get their reviews, policy or no policy.
ashnyc 10y ago
Counterfeit is a big problem on amazon. They are growing way to fast and amazon cant keep up with customer support
sofaofthedamned 10y ago
Agreed, counterfeits are a bigger problem. Not least of all because when something is 'fulfilled by Amazon' they dump everything with the same barcode into the same boxes, including the counterfeits. I've bought headphones before, with Amazon as the seller, and they were fake.

by AJ007 10y ago

jessriedel 10y ago

> Amazon can add additional weights based on the user's history and using graph network analysis of that user's review distribution. Bad items don't necessarily need to be banned, but the negative weight can make the listings virtually invisible. I cannot for the life of me understand why Amazon doesn't already do this.

LordDragonfang 10y ago
It's entirely possible that they already are/ have looked at it, and found this move to be more strategically effective. Ultimately, Amazon's goal is to maintain a strong brand and keep stockholder confidence. This presents a much stronger move without admitting as much weakness, compared to allowing the behavior to continue and trying to mitigate it with AI (since the layperson -- ie most stockholders -- has a poor understanding of the efficacy of ML techniques). Additionally even if if they did, they are less incentivized to publicize it. Secretly diminishing the voting power of particular reviewers works just as well, if not better, if they don't know it's happening at all, and prevents creation of multiple accounts to avoid said penalties.

ams6110 10y ago

> AI plus high resolution imaging Unless they are imaging every item sold I don't see how that helps. Unscrupulous seller uploads high quality images of the real item, and delivers counterfeits. Conterfeits are the biggest reason I don't buy more on Amazon. I can't say I've ever received a counterfeit item, but the stories are so widespread that I always have that fear.

Xylakant 10y ago
Counterfeits are one reason I like buying from Amazon: their refund process is painless and they're willing to foot the bill for the customer. It actually works painlessly.

jsinkwitz 10y ago

So very, very true. I'm actually aware of some large FBA players that intend to create thousands of new 'brands' in the next year in order to push their wares. Even still, they'll get their reviews, policy or no policy.

ashnyc 10y ago

Counterfeit is a big problem on amazon. They are growing way to fast and amazon cant keep up with customer support

sofaofthedamned 10y ago

Agreed, counterfeits are a bigger problem. Not least of all because when something is 'fulfilled by Amazon' they dump everything with the same barcode into the same boxes, including the counterfeits. I've bought headphones before, with Amazon as the seller, and they were fake.