Then the municipality should have made that service a required part of the contract with penalties built in. The government always sets the rules of the economy

Then the municipality should have made that service a required part of the contract with penalties built in. The government always sets the rules of the economy, which is why it tends towards monopolies where graft and corruption can flourish. The ultimate example being when the government controls everything and you get the absurd differences between near sides of the Iron Curtain.