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So you never paid for their support or had interaction with a account manager? Sounds like you had blind trust on your "partner" instead of building connection

So you never paid for their support or had interaction with a account manager? Sounds like you had blind trust on your "partner" instead of building connection and paying at least for business support.

ssalat 10y ago
Sure – like I've written above: we're paying now and don't receive any response either!