I would say it is becoming a problem. It is turning the company away from doing what is right for the user to doing what is 'good' for the company. For instan

I would say it is becoming a problem. It is turning the company away from doing what is right for the user to doing what is 'good' for the company. For instance in the dl's, any third-party criticism would be quickly followed up belittling the critic's remarks. While disparaging the competition is common of misc-eng in any company, the habit of blaming the user seems more ingrained at Google than elsewhere in my experience. So when someone speaks up, it is immediately dismissed instead of considered.