Another area where Dropbox seems to be slipping is customer support. DB stopped working on one of my machines after an unscheduled shutdown. Submitted a ticket

Another area where Dropbox seems to be slipping is customer support. DB stopped working on one of my machines after an unscheduled shutdown. Submitted a ticket along with a thorough description of the problem and error log, and after nearly a week the only response I've had was an automated reply that I should disable antivirus programs. This being an Ubuntu desktop, I don't have any AV installed. This company gets $120/yr from me and they can't answer a support ticket? There have many competitors who charge less and I bet some of those competitors actually support their paying customers. You are looking at one soon-to-be-ex-customer unless DB pulls a rabbit out of their hat very soon.