Also been a customer for over 10 years. Mostly quite happy. What bugs me about them most right now is their new control panel design. The log out link is at

Also been a customer for over 10 years. Mostly quite happy. What bugs me about them most right now is their new control panel design. The log out link is at the bottom left, so it gets pushed off the screen when you expand the menus. I have sent at least 3 tickets to them over the course of about 4 months telling them that they need to move the log out link to the top of the page, somewhere in the copious amounts of empty space they have up there. They have responded every time saying they would look into it, pass it along, etc. But nothing's changed. I could fix it myself in 30 seconds by copying and pasting the code in the template. And I can't help but wonder, if they are so incompetent as to not realize that, when the log out link gets pushed off the page, their design is broken, what else are they incompetent with? Security? It doesn't take a rocket scientist to see how broken it is--do their middle managers or higher-ups not recognize the problem? If not, what other problems do they not recognize? And if my messages to them are not getting through to those who could fix them, that's a problem in their support system. So I would keep an eye on them. I hope they are not beginning to decline.