I interact a lot with legacy businesses and processes in my job. I think the Genba-based approach is absolutely more effective than others... with a caveat. Af

I interact a lot with legacy businesses and processes in my job. I think the Genba-based approach is absolutely more effective than others... with a caveat. After actual process has been observed, understood, and solutions designed on the floor, those still need to be taken back up to be verified with management. In today's tall organizations, what's happening on the floor often doesn't reflect what should be happening. If there's a discrepancy, the reasons need to be understood and worked through. Otherwise you run the risk of overspecialization given the narrow focus of the worker on the floor (in the same way that you might with training data).