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This is at the heart of the principle of Genchi Genbutsu[0], from the Toyota Production System. "If the problem exists on the shop floor then it needs to be und
by jackweirdy 10y ago
This is at the heart of the principle of Genchi Genbutsu[0], from the Toyota Production System. "If the problem exists on the shop floor then it needs to be understood and solved at the shop floor"
And of course, the more general intuition that people should aim to fix problems not just symptoms.
[0] https://en.wikipedia.org/wiki/Genchi_Genbutsu https://en.wikipedia.org/wiki/Genchi_Genbutsu
- ethbro 10y agoI interact a lot with legacy businesses and processes in my job. I think the Genba-based approach is absolutely more effective than others... with a caveat. After actual process has been observed, understood, and solutions designed on the floor, those still need to be taken back up to be verified with management. In today's tall organizations, what's happening on the floor often doesn't reflect what should be happening. If there's a discrepancy, the reasons need to be understood and worked through. Otherwise you run the risk of overspecialization given the narrow focus of the worker on the floor (in the same way that you might with training data).