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> The idea is to know someone's celebrity status in order to ingratiate them to the club. Restaurants at least don't have a problem with this right now. High-
by mason55 10y ago
> The idea is to know someone's celebrity status in order to ingratiate them to the club.
Restaurants at least don't have a problem with this right now. High-end restaurants will have pre-service meetings where they discuss all the VIPs coming in that day to make sure that both back of house and front of house know exactly who's coming and what they want.
The real step forward, which they mentioned in the last sentence of the article, will be when you can treat the random Joe like you can a VIP. Let's I've been to two different properties that you own and spent a total of $300. I walk in to a new restaurant and your sommelier says "I see you like jammy pinot noirs from Oregon at the $50 price point, let me recommend this bottle" then you can make everyone feel like a VIP.
- greenyoda 10y agoI'm not sure that it's a step forward, since someone who I've never met before getting my preferences from a database definitely lacks the human touch. It has about as much charm as getting a recommendation from Amazon based on my purchase history. At the sushi restaurant where I'm a regular, I'm personally recognized and greeted when I walk in. (They can't ID me by my reservation, since I never make reservations.) No amount of computer-driven "VIP treatment" could substitute for that.