>In fact, I know that these machines do have warnings to not overload them. What more could reasonably be expected of Samsung? The question of what to "expect"

>In fact, I know that these machines do have warnings to not overload them. What more could reasonably be expected of Samsung? The question of what to "expect" is beyond my pay-grade, but this sounds like a design problem. The traditional solution to this problem is an interlock (eg microwave doors). An accelerometer might sense when vibrations exceed safe limits and limit the drum speed or cancel the cycle. As Don Norman points out, text labels are a sign of unclear design.[1] Do washing machine users and and washing machine designers have the same definition of "overloading?" Can you show it graphically? Project a laser level? Change the shape of the door or front cover? A visual line directly in the drum itself? (the drum ideally returns to a 'home' position) [1] http://99percentinvisible.org/article/norman-doors-dont-know-whether-push-pull-blame-design/ http://99percentinvisible.org/article/norman-doors-dont-know...