> Business is irrelevant once... Not really. In the case described they had accounted for some maximum number of users and instead got 50x that number. It is r

> Business is irrelevant once... Not really. In the case described they had accounted for some maximum number of users and instead got 50x that number. It is reasonable to design a system which handles just some planned number as long as there is a strategy in place to manage a situation beyond those limits. In this case the strategy was to apply engineering effort. That seems like a valid risk management plan to me.