Your verification system is completely broken Dave. All my attempts to verify for past two years give "Unknown error". Any attempt to upload a new ID goes back

Your verification system is completely broken Dave. All my attempts to verify for past two years give "Unknown error". Any attempt to upload a new ID goes back to main screen. I am exhausted from waiting for a reply from your helpdesk: they just send the same canned reply, when this might be a code bug in your verification workflow.