I would add Support Engineers along with the devs in that list. I was an AASE back in the late 90s, and working with Apple behind the scenes in the retail chain

I would add Support Engineers along with the devs in that list. I was an AASE back in the late 90s, and working with Apple behind the scenes in the retail chain was quite the different experience than being an end user. Of course, I firmly believe this is as it should be.