> Because if it's the latter then the rep that you talked to needs to be retrained. This is kinda the point though. We can cook up the most elaborate security

> Because if it's the latter then the rep that you talked to needs to be retrained. This is kinda the point though. We can cook up the most elaborate security scheme in the world, but ultimately the keys to our accounts lie with under trained, minimum-wage call center employees. (EDIT: and hey, I've done some grinding minimum-wage bullshit jobs, I completely understand)