4 ms·
This article promised a "sincere apology", but what followed instead was > We updated a cartridge authentication procedure in select models of HP office inkjet
by rspeer 10y ago
This article promised a "sincere apology", but what followed instead was
> We updated a cartridge authentication procedure in select models of HP office inkjet printers to ensure the best consumer experience and protect them from counterfeit and third-party ink cartridges [...]
That's insincere as hell. It all paraphrases to "We did this for your own good and we're sorry you got upset".
- dspillett 10y agoIt is like the apology Sony gave for the BMG rootkit thing which basically amounted to "we are sorry we got caught and embarrassed our shareholders wit this sort of publicity".
- ourmandave 10y agoI don't know whose worse, De Beers or HP.
- Mithaldu 10y agoEven worse, as the article points out: This is a one-time thing. They'll do it again in the future, only that time with a warning in the EULA or something like that.
- heroprotagonist 10y agoYeah, that's how I read their "apology", too: > We should have done a better job of communicating about the authentication procedure to customers, and we apologize. Note that the apology was for not properly disclosing what they were doing, rather than for what they were doing.