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I'm not going to defend UPS, but have you ever had a package delivered by Amazon? I wouldn't say they're an improvement. Items are delivered late at night, brok

by nck4222 10y ago

I'm not going to defend UPS, but have you ever had a package delivered by Amazon? I wouldn't say they're an improvement. Items are delivered late at night, broken, and most of the time they don't even bother ringing my apartment when they deliver. Anecdotes are anecdotes, sounds like your local UPS driver isn't very good at his job. I'm not sure Amazon can have much of an effect in this area. Delivery positions aren't glamorous high paying jobs that inspire people to care, and amazon doesn't have a reputation for inspiring employees either.

euyyn 10y ago
I had my wife's birthday present delivered two days after her birthday, and no one at Amazon Customer Service knew of a way to contact Amazon Local (the carrier). None of the two phone numbers Google returns work. At least with FedEx and UPS you can talk to someone and sort things out. I recently dropped by the local FedEx warehouse to pick up a packet that was on its way to be returned because they'd miss me at home. Amazon Local? You can't even know what are their business hours.
rogerbinns 10y ago
A nearby friend has problems with fedex. Their driver that covers the neighbourhood seems hell bent on delivering things to the wrong addresses. At one point he even delivered a massive bulky item to her front door. It completely blocked the door and was far too large/heavy for her to move. This would have been great except it was a Friday evening, and was clearly marked for someone else several blocks away on a different street. I've had a UPS driver just slap a "missed you" note on the door, rather than actually deliver the item. I did complain to UPS, but it seemed like complaints were rare, nor did they seem to have a standardised system to address them. It seems like the incentives, feedback loops etc aren't really present for the final part of the delivery. And it seems like neither UPS nor Fedex care, or care enough. Amazon could do a lot better in collecting the feedback, and then potentially do something about it.
forgetsusername 10y ago
Yes, there's much disillusionment here about Amazon's capability in a field they're just getting into. Apparently they'll pay everyone extremely well, fire anyone who makes a mistake, and everything will work out perfectly.

by nck4222 10y ago

euyyn 10y ago

I had my wife's birthday present delivered two days after her birthday, and no one at Amazon Customer Service knew of a way to contact Amazon Local (the carrier). None of the two phone numbers Google returns work. At least with FedEx and UPS you can talk to someone and sort things out. I recently dropped by the local FedEx warehouse to pick up a packet that was on its way to be returned because they'd miss me at home. Amazon Local? You can't even know what are their business hours.

rogerbinns 10y ago

A nearby friend has problems with fedex. Their driver that covers the neighbourhood seems hell bent on delivering things to the wrong addresses. At one point he even delivered a massive bulky item to her front door. It completely blocked the door and was far too large/heavy for her to move. This would have been great except it was a Friday evening, and was clearly marked for someone else several blocks away on a different street. I've had a UPS driver just slap a "missed you" note on the door, rather than actually deliver the item. I did complain to UPS, but it seemed like complaints were rare, nor did they seem to have a standardised system to address them. It seems like the incentives, feedback loops etc aren't really present for the final part of the delivery. And it seems like neither UPS nor Fedex care, or care enough. Amazon could do a lot better in collecting the feedback, and then potentially do something about it.

forgetsusername 10y ago

Yes, there's much disillusionment here about Amazon's capability in a field they're just getting into. Apparently they'll pay everyone extremely well, fire anyone who makes a mistake, and everything will work out perfectly.