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Is this a hypothetical or something that actually happened? Because if it's the latter then the rep that you talked to needs to be retrained, because that's equ
by eridius 10y ago
Is this a hypothetical or something that actually happened? Because if it's the latter then the rep that you talked to needs to be retrained, because that's equivalent to saying "oh it's some street in San Francisco" when asked what street you grew up on.
In any case, I have 1Password generate pronounceable passwords specifically to avoid the problem of the rep trying to compare random alphanumeric strings. 1Password can even generate random phrases of N words (e.g. xkcd passwords) which works well for this sort of thing because it's easy to say those over a phone.
- tajen 10y agoIt did really happen, but as I said I don't remember whether the other questions were tougher. Perhaps they allow one question to be unknown. For example, when you recover a Google account, they ask you when you've created it and the subject of your last email. among other questions. I'm pretty sure I had these ones wrong but they were apparently satisfied with my other answers.
- eridius 10y agoAh, yeah if they ask multiple questions then it would be reasonable for them to allow one wrong answer.
- s_kilk 10y ago> Because if it's the latter then the rep that you talked to needs to be retrained. This is kinda the point though. We can cook up the most elaborate security scheme in the world, but ultimately the keys to our accounts lie with under trained, minimum-wage call center employees. (EDIT: and hey, I've done some grinding minimum-wage bullshit jobs, I completely understand)