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Coinbase employee here. We're providing the bridge between finance 1.0 (e.g. banks) and finance 2.0. This means we're subject to requirements of the banking par
by davef1 10y ago
Coinbase employee here. We're providing the bridge between finance 1.0 (e.g. banks) and finance 2.0. This means we're subject to requirements of the banking partners we work with and can only support merchants within their comfort level.
Unfortunately there are times when we would like to support a merchant but can't, but its a hard thing to keep the bridge open. You can read more here: https://medium.com/the-coinbase-blog/building-the-bridge-why-compliance-is-key-to-digital-currencys-success-7bfdd88a084c#.ckubzh6vy https://medium.com/the-coinbase-blog/building-the-bridge-why...
- moefogs 10y agoThis doesn't explain the consistently slow and unhelpful support function. For what it's worth, I stopped using or recommending Coinbase after issues being charged successfully, but then Coinbase failed to make the buy, didn't honor the quote, and took days to respond. Coinbase is an obvious and mediocre idea, executed poorly. It's a testament to the SV hype machine that they raised enough money that they can pretend they're a real company.
- ActsJuvenile 10y agoYour verification system is completely broken Dave. All my attempts to verify for past two years give "Unknown error". Any attempt to upload a new ID goes back to main screen. I am exhausted from waiting for a reply from your helpdesk: they just send the same canned reply, when this might be a code bug in your verification workflow.