5 ms·
Will HP really refund a 2 year old printer that got this security update?
by frandroid 10y ago
Will HP really refund a 2 year old printer that got this security update?
- SyneRyder 10y agoI don't know about in the US, but under Australian consumer law companies are required to provide a 2 year warranty against defects. I think the number of customers who are genuinely affected by this is so low that HP might be happy to just pay off the handful of customers who complain to them. If you're using 3rd party inks, you're probably not a customer that HP want anyway. If no one actually tries to get a refund, we won't know.
- frandroid 10y agoConsidering that HP tells in its instructions that you must use HP cartridges, there's no way they'd accept the premise that not using HP-branded cartridges is a defect. That's the point of the exercise.
- SyneRyder 10y agoIf there's no defect, there's no reason for the EFF to call them out! As it is, I'll probably cancel my EFF membership over this (my renewal is due in a fortnight). I'd rather they support manufacturers who share their values and provide buyers guides to help customers decide.