> "Customers today expect a well-designed, personalized and consistent experience every time they engage with a brand,” said Shantanu Narayen, president and CEO

> "Customers today expect a well-designed, personalized and consistent experience every time they engage with a brand,” said Shantanu Narayen, president and CEO of Adobe, in a statement today. As a long-time user of Adobe products, I mostly expect "vague disappointment and occasional fierce hatred" when I engage with the Adobe brand. I'll give them the "consistent" part I guess.