I hope you're learning some lessons here. When addressing a group of your users who have concerns: 1) Never start out saying "What you don't understand is..."

I hope you're learning some lessons here. When addressing a group of your users who have concerns: 1) Never start out saying "What you don't understand is...". Instead try "Here are some of the challenges we face..." 2) Never say "Im sorry you had the wrong impression...". Instead try "I'm sorry if I miscommunicated..." I know you are not the PR guy. And it's nice you are here because people do appreciate staff commenting. Just trying to help you get a better reaction.