this is a really important point. how do you curate for good content while not demoralizing contributors? and it's a more generalized social challenge. in coac

this is a really important point. how do you curate for good content while not demoralizing contributors? and it's a more generalized social challenge. in coaching for example, you need to improve a player's abilities and instincts, which essentially implies that what they're currently doing is not so great. the easiest people to coach understand that they are not already perfect. those who are hardest to coach are those who already believe they are good enough. for the player, there's a tension between having the self-esteem to assert yourself while having the maturity to accept criticism. you need to be able to encourage both behaviors while maintaining a balance between them. as you point out, the challenge for an online moderation system is providing a similar balance to users/contributors. the social distance between contributors and moderators makes it hard not to become defensive.