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> Amazon bills itself as “Earth’s most customer-centric company.” In general, when a person or company proclaims something like this, it should be viewed with
by a3n 10y ago
> Amazon bills itself as “Earth’s most customer-centric company.”
In general, when a person or company proclaims something like this, it should be viewed with robust skepticism.
If it were undeniably true and obvious from evidence, they wouldn't need to say it.
If they need to say it, it could be because no one else is saying it.
Similarly, if your boss or a co-worker says "I'm all about X," it may be that they just read a book that mentions X, or heard it in a meeting and just now decided that it would be good to be seen in that light. If they really were all about X, you'd already know it.
- jasonkostempski 10y agoAt some point in my life I realized I need to apply this to every single claim made by everyone, including people I trust and even my own thoughts. It's exhausting, but I can't not do it.
- a3n 10y agoSelf-skepticism is particularly hard.
- CaptSpify 10y agoI've started to notice: If a company says that they are the "best at $x", they are usually terrible at it. Comcast says they are the best at customer service, health companies say they have the best websites, etc. In my very limited experience: Advertising/PR groups are given the negative stereotypes for a company, and are told to combat that image. It's because that is cheaper/easier than fixing the actual problem. The result for me has been: Advertisements like that generally tell me what everyone else hates about that company.