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When we make a new box, we throw it about 20 feet across the warehouse to simulate the UPS/Fedex treatment. As a manufacturer, I can assure you that they try re

When we make a new box, we throw it about 20 feet across the warehouse to simulate the UPS/Fedex treatment. As a manufacturer, I can assure you that they try really hard to not pay your damage claims unless it can survive that. It would be great if someone could disrupt the duopoly of bad service.

easychris 10y ago
Interestingly in Germany UPS has a good reputation (niche premium carrier). And it really seems that they handle packages better than our local carriers DHL, Hermes, DPD et al. Probably it's just impossible to find enough good employees (for the salary they are willing to pay), and once you reach a certain scale, you will always face such issues.
- masklinn 10y ago
  > they handle packages better than our local carriers DHL God DHL is such an utter shit-show, it's amazing. > for the salary they are willing to pay Yeah that tends to be a big issue, there isn't any positive incentive to care, and the "production" incentives (number of packages through) generally go the other way, wasting time treating packages carefully is a good way to not meet quota and get shit-canned. And let's not kid ourselves, consumers aren't generally willing to pay for expensive careful shipping either.
btcprint 10y ago
Well, if you really want to ensure they pay damage claims you must ship your packaged product to UPS Chicago testing facility (or approved ISTA testing facility) to get your Packaging approved to ensure it's adequate for the application. I work in Packaging design and love problem solving. Any startups that need custom Packaging designed (design is usually free as value added service to get the mfg contract) feel free to PM me to discuss. I love to help/advise whether it becomes a mutually beneficial Business relationship, or a one sided help you only situation. ;)
- skmurphy 10y ago
  how can you be contacted?
- Natanael_L 10y ago
  This isn't reddit, no PM:s here. You should put your email address in your profile
- DanBC 10y ago
  The email address in your profile is not public. It's used (I think) by HN mods if they need to contact you. If you want your contact details to be public you need to put them into the "about:" box in your profile.
  - striking 10y ago
    Also, password resets.

easychris 10y ago

Interestingly in Germany UPS has a good reputation (niche premium carrier). And it really seems that they handle packages better than our local carriers DHL, Hermes, DPD et al. Probably it's just impossible to find enough good employees (for the salary they are willing to pay), and once you reach a certain scale, you will always face such issues.

masklinn 10y ago
> they handle packages better than our local carriers DHL God DHL is such an utter shit-show, it's amazing. > for the salary they are willing to pay Yeah that tends to be a big issue, there isn't any positive incentive to care, and the "production" incentives (number of packages through) generally go the other way, wasting time treating packages carefully is a good way to not meet quota and get shit-canned. And let's not kid ourselves, consumers aren't generally willing to pay for expensive careful shipping either.

btcprint 10y ago

Well, if you really want to ensure they pay damage claims you must ship your packaged product to UPS Chicago testing facility (or approved ISTA testing facility) to get your Packaging approved to ensure it's adequate for the application. I work in Packaging design and love problem solving. Any startups that need custom Packaging designed (design is usually free as value added service to get the mfg contract) feel free to PM me to discuss. I love to help/advise whether it becomes a mutually beneficial Business relationship, or a one sided help you only situation. ;)

skmurphy 10y ago
how can you be contacted?
Natanael_L 10y ago
This isn't reddit, no PM:s here. You should put your email address in your profile
DanBC 10y ago
The email address in your profile is not public. It's used (I think) by HN mods if they need to contact you. If you want your contact details to be public you need to put them into the "about:" box in your profile.
- striking 10y ago
  Also, password resets.