3 ms·
It sure would. When "their best" is some tradeoff between speed and care. If the workers treat every single package as if it were a Ming Dynasty vase, then the
by function_seven 10y ago
It sure would. When "their best" is some tradeoff between speed and care.
If the workers treat every single package as if it were a Ming Dynasty vase, then their throughput will drop through the floor and that won't be their best.
If they treat every single package as if it were a box of rocks, then their breakage rate will skyrocket. That also won't be their best.
Putting the TV on the side of the box tells the worker to slide the scale closer to avoiding breakage and away from moving fast.
- civilian 10y ago^ Couldn't have said it better. Best != perfect, it's always some kind of Nash equilibrium that makes the best tradeoffs available.
- thaumasiotes 10y agoBy your own hypothesis, putting the picture on the side of the box leads to worse performance, not better performance.
- function_seven 10y agoIt leads to slower handling time on that package, and greater care for that package. Going back to the original comment in this thread, it does so in a way that's far more effective than a policy email would. It's not clear that the overall performance is degraded or enhanced by this technique.