3 ms·
Sarcasm? Reading comprehension for emails is so bad. And these are blue collar workers that you're targeting. If anything I'd have it be an item in a weekly tea
by civilian 10y ago
Sarcasm? Reading comprehension for emails is so bad. And these are blue collar workers that you're targeting. If anything I'd have it be an item in a weekly team meeting, but don't you think these workers are _always_ hearing the same thing? "Hey guys, HQ said we need to break less stuff. I know we're only at 0.2% breakage but corporate says we can do better." They probably don't really give a shit, or are already doing their best, and the picture on a box targets their subconscious.
- thaumasiotes 10y agoIf they were already doing their best, a picture on the side of the box wouldn't improve their performance.
- function_seven 10y agoIt sure would. When "their best" is some tradeoff between speed and care. If the workers treat every single package as if it were a Ming Dynasty vase, then their throughput will drop through the floor and that won't be their best. If they treat every single package as if it were a box of rocks, then their breakage rate will skyrocket. That also won't be their best. Putting the TV on the side of the box tells the worker to slide the scale closer to avoiding breakage and away from moving fast.
- civilian 10y ago^ Couldn't have said it better. Best != perfect, it's always some kind of Nash equilibrium that makes the best tradeoffs available.
- thaumasiotes 10y agoBy your own hypothesis, putting the picture on the side of the box leads to worse performance, not better performance.
- function_seven 10y agoIt leads to slower handling time on that package, and greater care for that package. Going back to the original comment in this thread, it does so in a way that's far more effective than a policy email would. It's not clear that the overall performance is degraded or enhanced by this technique.