I think the biggest problem here is the barriers that exist to reporting bugs. Often you have to start the program in a terminal for stderr output or look for l

I think the biggest problem here is the barriers that exist to reporting bugs. Often you have to start the program in a terminal for stderr output or look for logfiles, isolate relevant error messages and figure out what hardware or software components are relevant, then track down the developer's bugtracker, register to their platform, maybe wait a day for the registration to be processed, and then open a ticket consistent with their conventions, and hope your problem is something they actually care about. That's a lot of work for users who only see something no longer working after an upgrade. It's tolerable for people who expect to be doing QA in exchange for getting to use cutting edge releases, but if your users aren't programmers, which is the case with ubuntu, they'll just cuss and delete.