> If a customer came in through the back door of my warehouse, and told me the lock doesn't work, I wouldn't punish him. I would fix the lock. And if that same

> If a customer came in through the back door of my warehouse, and told me the lock doesn't work, I wouldn't punish him. I would fix the lock. And if that same customer smashed a bunch of stuff, vandalized the walls, and stole product that was being stored in the warehouse - you'd prosecute the hell out of him... and then fix the lock.