4 ms·

You can't necessarily demand prompt action from a big vendor like Oracle, either. Years ago, I worked on a project that used Oracle's BPM product. It was the

You can't necessarily demand prompt action from a big vendor like Oracle, either. Years ago, I worked on a project that used Oracle's BPM product. It was the only time I've worked on something where the team had a direct line to vendor support. When we had issues, all they ever seemed to do was ask for more logs, over and over again. I think they were hoping we'd give up and close our SRs. Luckily, I got off that project pretty quick. I later learned that they 1) rewrote their BPM product and did not offer a clear upgrade path to the new version, and 2) planned to end support for the old version in a few years. As a developer, the promise of vendor support doesn't ease my mind very much.

abakker 10y ago
This is, of course, how oracle and others earned its reputation. These things and worse really happen. Obviously nobody wants this when they pay for better. I agree with another commenter that in the long run, it'll end up as OSS + support from a 3rd party consultant or vendor that is commercially aligned with your success. It has taken a very long time to convince most IT to behave like a branch of business that can create new value. Once that shift happens fully, we'll see the "keep the lights on at all costs" mindset change a bit in favor of truly measuring ROI and true total cost of ownership. For most large companies this has never been done.