"Lastly, and probably the biggest problem is that there's no support. You can resort to posting messages to the forum but if you've got a customer who is pissed

"Lastly, and probably the biggest problem is that there's no support. You can resort to posting messages to the forum but if you've got a customer who is pissed off because they just got double charged we call tell you from personal experience that they don't really care if you've posted something to a Google forum."