3 ms·

Actually I think amazon does put customer service high on their list.... I wrote about it here: https://www.linkedin.com/pulse/day-31-write-every-carphone-ware

• hga 10y ago
  Good essay on the "semi-random acts of kindness can be paid back a hundredfold", but one thing I've noticed is that there are few sales channels that are worse than the ones for cellphones. Only bad experience my family has had on eBay was an iPhone who's cell radio didn't work (the rest did, including WiFi), and somehow the seller gamed eBay into screwing my father out of $300+ dollars. And you can just tell from the reviews and seller feedback that Amazon is not immune to this, I pretty much wouldn't buy a cellphone through them, unless it was directly from them, I'd, in the US, for example, go to B&H Photo Video first (see Joel On Software's essay on them for how serious they are about customer service, although that was written years after I started patronizing them). That said, I and my father have each bought a cell phone through Amazon without problem, back in 2012-3.