> The idea that a single customer support representative would know something When you work at a company you have a funny way of finding things out, and you do

> The idea that a single customer support representative would know something When you work at a company you have a funny way of finding things out, and you don't say things on forums or elsewhere that you don't mean to say :-). When somebody tells me something clearly and directly, and why, I tend to believe them. But I'm just funny like that.