6 ms·

I got to "enter your name" and leaked out of the funnel. I'm willing to give up my zip code to find out how you compare to my current provider. Give me some goo

I got to "enter your name" and leaked out of the funnel. I'm willing to give up my zip code to find out how you compare to my current provider. Give me some good rates to entice me out of the rest of my data.

SandersAK 10y ago
same
- gilsadis 10y ago
  Hey, same here. Can you share more details? Thanks for letting us know btw.
  - x2f10 10y ago
    I will answer you as nobody else will. Hacker News users are interested in this idea, but don't want to divulge their actual address to get a "price quote". Ideally, they'd like to give their zip code and get a round-about dollar figure they can use to compare to their current pricing.
    - Faaak 10y ago
      Can't they just give an address nearby instead ?
      - svens_ 10y ago
        Sure, that's what you could do if you really wanted to know. It's not really a "refreshing" experience though - their main selling point.
    - gilsadis 10y ago
      Fair enough. The reason we ask for your name first is because we want to create a more personal chat experience. We believe that buying insurance should not only be instant but also delightful.
      - sharkmerry 10y ago
        The comment above yours clearly states HN users don't want to divulge exact address. In fact, they specified their ideal (zip code->quote) but you start justifying why you ask for name when nobody pointed as that being the issue.
        nerdponx 10y ago
        To be fair, every other major renters insurance company requires a lot of personal information up-front before giving you a quote. I don't see why this should be different.
      - rezashirazian 10y ago
        Change your funnel to ask for zipcode instead of address and less people will leak out. Asking for name is fine.
      - rubyfan 10y ago
        Do you use name and address solely to be delightful or do you use it in other ways, like to order insurance score, clue or prefill any other 3rd party data for additional segmentation?
      - drivingmenuts 10y ago
        Why is the chat necessary? Can't you just give a rough estimate based on zip? Show me a number, boom! done.
        sfrailsdev 10y ago
        If it's simply checking one credit agency, you could let the user enter in a credit score from whatever credit agency you use to get a quote, but let the quote be contingent on their credit score exactly matching that.
      - kbart 10y ago
        "The reason we ask for your name first is because we want to create a more personal chat experience." When I'm doing a research online before buying something, I really don't want "personal chat experience" with every dozen of companies which website I check. If I would -- add a phone number, Skype etc. in your contacts and I will call myself. Companies, that do not provide clear pricing, usually don't even make to my primary comparison table.
- deleted 10y ago
  [deleted]
gilsadis 10y ago
Hey, thanks for trying. Can you share more details? Browser, device, etc. It seems like everything works properly on our end
- rawrmaan 10y ago
  That comment wasn't about a bug. This person is saying that you require too much information to get a quote. And I agree.
  - scoot 10y ago
    The fact that @gilsadis didn't understand this this suggests to me that they are in entirely the wrong business.
    - dogma1138 10y ago
      Technically I believe they are an Israeli company could be just an issue with linguistics ;)
      - gilsadis 10y ago
        Not this time- just a good ol' case of launch frenzy. Saw the comment, just this part "I got to "enter your name" and leaked out of the funnel" and jumped to conclusions :).
        dogma1138 10y ago
        Well idioms don't translate well usually :) They could've stated that they want to see the offers without providing a lot of information off hand. You might want to consider displaying similar quotes for the area and filter them based on age group and income. I don't know if there is a regulation requiring you to take the name before displaying a quote or not since different countries can have a different legal statue for a quote.
    - hsod 10y ago
h4nkoslo 10y ago
Risk models will depend heavily on your specific address, especially in NYC where two properties on the same block might have vastly different risk profiles. Your name is likely used for credit score (effectively conscientiousness score) which is also a huge correlate of risk.
- avitzurel 10y ago
  In theory, this is indeed true. However I went through the funnel twice. I googled "The worst neighborhood in new york", went to google maps and picked a random address from this neighborhood. Got the exact same price as another "good" neighborhood in new york.
  - h4nkoslo 10y ago
    It's possible the quote is not the actual price - for home insurance, at least, you typically pay the quote & you're covered until they can do an in-person inspection & give a "real" price. You can then either pay / get back the difference, or cancel with a refund for the remainder of the term.
cmdrfred 10y ago
I did the exact same thing.
Ir0nMan 10y ago
Same here. No pricing info provided until you sign up. Not ideal.

SandersAK 10y ago

same

gilsadis 10y ago
Hey, same here. Can you share more details? Thanks for letting us know btw.
- x2f10 10y ago
  I will answer you as nobody else will. Hacker News users are interested in this idea, but don't want to divulge their actual address to get a "price quote". Ideally, they'd like to give their zip code and get a round-about dollar figure they can use to compare to their current pricing.
  - Faaak 10y ago
    Can't they just give an address nearby instead ?
    - svens_ 10y ago
      Sure, that's what you could do if you really wanted to know. It's not really a "refreshing" experience though - their main selling point.
  - gilsadis 10y ago
    Fair enough. The reason we ask for your name first is because we want to create a more personal chat experience. We believe that buying insurance should not only be instant but also delightful.
    - sharkmerry 10y ago
      The comment above yours clearly states HN users don't want to divulge exact address. In fact, they specified their ideal (zip code->quote) but you start justifying why you ask for name when nobody pointed as that being the issue.
      - nerdponx 10y ago
        To be fair, every other major renters insurance company requires a lot of personal information up-front before giving you a quote. I don't see why this should be different.
    - rezashirazian 10y ago
      Change your funnel to ask for zipcode instead of address and less people will leak out. Asking for name is fine.
    - rubyfan 10y ago
      Do you use name and address solely to be delightful or do you use it in other ways, like to order insurance score, clue or prefill any other 3rd party data for additional segmentation?
    - drivingmenuts 10y ago
      Why is the chat necessary? Can't you just give a rough estimate based on zip? Show me a number, boom! done.
      - sfrailsdev 10y ago
        If it's simply checking one credit agency, you could let the user enter in a credit score from whatever credit agency you use to get a quote, but let the quote be contingent on their credit score exactly matching that.
    - kbart 10y ago
      "The reason we ask for your name first is because we want to create a more personal chat experience." When I'm doing a research online before buying something, I really don't want "personal chat experience" with every dozen of companies which website I check. If I would -- add a phone number, Skype etc. in your contacts and I will call myself. Companies, that do not provide clear pricing, usually don't even make to my primary comparison table.
deleted 10y ago
[deleted]

gilsadis 10y ago

Hey, thanks for trying. Can you share more details? Browser, device, etc. It seems like everything works properly on our end

rawrmaan 10y ago
That comment wasn't about a bug. This person is saying that you require too much information to get a quote. And I agree.
- scoot 10y ago
  The fact that @gilsadis didn't understand this this suggests to me that they are in entirely the wrong business.
  - dogma1138 10y ago
    Technically I believe they are an Israeli company could be just an issue with linguistics ;)
    - gilsadis 10y ago
      Not this time- just a good ol' case of launch frenzy. Saw the comment, just this part "I got to "enter your name" and leaked out of the funnel" and jumped to conclusions :).
      - dogma1138 10y ago
        Well idioms don't translate well usually :) They could've stated that they want to see the offers without providing a lot of information off hand. You might want to consider displaying similar quotes for the area and filter them based on age group and income. I don't know if there is a regulation requiring you to take the name before displaying a quote or not since different countries can have a different legal statue for a quote.
  - hsod 10y ago

h4nkoslo 10y ago

Risk models will depend heavily on your specific address, especially in NYC where two properties on the same block might have vastly different risk profiles. Your name is likely used for credit score (effectively conscientiousness score) which is also a huge correlate of risk.

avitzurel 10y ago
In theory, this is indeed true. However I went through the funnel twice. I googled "The worst neighborhood in new york", went to google maps and picked a random address from this neighborhood. Got the exact same price as another "good" neighborhood in new york.
- h4nkoslo 10y ago
  It's possible the quote is not the actual price - for home insurance, at least, you typically pay the quote & you're covered until they can do an in-person inspection & give a "real" price. You can then either pay / get back the difference, or cancel with a refund for the remainder of the term.

cmdrfred 10y ago

I did the exact same thing.

Ir0nMan 10y ago

Same here. No pricing info provided until you sign up. Not ideal.