3 ms·
Sure I remember the old winmodem days well, but that was a well known (and very frustrating) problem, which was a stated position of the companies in question.
by raesene9 10y ago
Sure I remember the old winmodem days well, but that was a well known (and very frustrating) problem, which was a stated position of the companies in question.
the customer support bit and wanting to move to the next call is based on my own experience of working in support many years ago, there was a strong temptation to tell the user something to get onto the next call as that was usually your performance metric....
- __jal 10y ago> but that was a well known (and very frustrating) problem, which was a stated position of the companies in question. And I'm pretty sure it became well known due to discussions just like this, over time. There was a ton of confusion about it at the time; I'm really not in the mood to attempt to search for 20 year old nerd-grousing, but I remember it from various Linux lists at the time. And it wouldn't surprise me a bit if some CSR at Best Buy gave bad information about Winmodems, and people like me took the bad information at face value and then got in a discussion about it in some forum... And the cycle of life is complete.