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>Companies shouldn't run their support forums. Instead, companies should offer a better level of support by default. To clarify, by "run" do you mean "have one
by logicallee 10y ago
>Companies shouldn't run their support forums. Instead, companies should offer a better level of support by default.
To clarify, by "run" do you mean "have one" (that they therefore by definition operate) or do you mean exercise moderator power over?
- Nullabillity 10y agoThey shouldn't operate the servers, and they shouldn't have moderator power over them. It's fine to have reps answer questions on unaffiliated third-party sites, as long as it doesn't turn into sponsorship or some other COI.
- logicallee 10y agoSo if there is no forum then no company employee should create one? (because then it wouldn't be unaffiliated.)